Terms of Service

1.1 By accessing or using dallas-appliance.com, our mobile application, or any related service (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any policy, guideline, or notice the Company publishes now or in the future. If you do not agree, your only remedy is to stop using the Platform immediately.

1.2 The Company may amend, restate, supplement, or replace these Terms at any time, for any reason or no reason, in its sole and absolute discretion, with or without prior notice. Where the Company elects to provide notice, it may do so by any means it chooses (in-app banner, email, dashboard notice, or posting the updated Terms with a new "last updated" date), and such notice — if given at all — is a courtesy, not an obligation. Continued access to or use of the Platform after any change is posted, whether or not you have seen or read it, constitutes your unconditional acceptance of the revised Terms. If you do not accept a change, your sole remedy is to stop using the Platform; no change to these Terms entitles you to any refund, credit, or compensation of any kind.

1.3 The Company reserves the right to interpret, apply, and enforce these Terms at its sole and unreviewable discretion. Any interpretation adopted by the Company shall be final and binding on all Users.

1.4 If you are using the Platform on behalf of a business, you represent that you have full authority to bind that business, and "you" shall refer to both you individually and the business.

2.1 The Platform Is a Neutral Technology Intermediary Only. Hype Appliance Repair LLC is not a repair company, contractor, home-service provider, staffing agency, or employer of any kind. The Platform's sole function is to provide software that allows Clients and Technicians to find one another. The Company is never a party to, guarantor of, or participant in any repair transaction, and assumes no role, responsibility, or liability of any kind in connection with any repair, diagnosis, estimate, part, installation, or service performed by any Technician. This is true regardless of how a repair, dispute, or outcome is characterized by any User, regulator, or third party.

2.2 Without limiting the generality of Section 2.1, the Company does NOT, under any circumstance:

• Employ, engage, control, direct, schedule, train, supervise, or discipline any Technician;
• Perform, participate in, oversee, guarantee, warrant, insure, or bond any repair;
• Own, operate, franchise, or control any Technician's business or equipment;
• Set, approve, cap, or review the price of any repair (Technicians alone set and are solely responsible for their pricing);
• Independently verify the ongoing accuracy of any license, certification, insurance policy, or background check after initial onboarding;
• Guarantee the competence, honesty, punctuality, safety, or legality of any Technician's conduct or work product;
• Guarantee that any appliance will be successfully repaired, that any diagnosis is correct, or that any part used is appropriate, genuine, or fit for purpose.

2.3 Independent Contractor Relationship — No Agency. Technicians are, and at all times remain, independent contractors and independent businesses. Nothing on the Platform, in any communication from the Company, or in the course of dealing between the parties shall be construed to create an employment, agency, joint venture, partnership, fiduciary, or other special relationship between the Company and any User, or between the Company and any Technician's customers. Technicians alone bear all responsibility for:

• Their own licensing, bonding, insurance, and continued regulatory compliance under Texas law and any other applicable law;
• The quality, safety, timeliness, and completeness of their work;
• Their own tools, equipment, parts, subcontractors, and transportation;
• All applicable taxes, including self-employment and income tax, with no withholding performed by the Company;
• Any injury, death, property damage, code violation, fire, flood, electrical fault, gas leak, or other harm arising in any way from their work, tools, or presence in a Client's home.

2.4 The Company's provision of a rating system, background-check badge, "verified," "insured," or "certified" label, or any similar trust indicator is provided as a convenience only, is based solely on information supplied by the Technician or a third-party vendor at a point in time, and is not, and shall never be construed as, a representation, warranty, endorsement, certification, or guarantee by the Company of present or future accuracy.

3.1 You must be at least 18 years old and legally capable of entering binding contracts under Texas law to use the Platform. By registering you represent, warrant, and covenant that all information you provide is, and will remain, accurate, current, and complete, and you accept full and sole responsibility for any consequence of inaccurate information.

3.2 Clients must complete SMS one-time-password (OTP) verification before any booking is activated. Technicians must complete identity verification, a third-party background check, and license verification before being approved to purchase or accept leads. Passing these checks at onboarding does not obligate the Company to re-verify at any later date, and the Company disclaims all responsibility for any change in a Technician's status, license, insurance, or criminal history after initial approval.

3.3 You are solely and exclusively responsible for safeguarding your account credentials and for any and all activity occurring under your account, whether or not authorized by you. The Company bears no liability whatsoever for unauthorized access, and you agree to indemnify the Company for any loss arising from such access as set out in Section 9.

3.4 One Client account and one Technician account per person, per household, and per business entity. Circumvention via multiple accounts, shared devices, VPNs, or otherwise is prohibited and grounds for immediate, uncompensated termination of all associated accounts and forfeiture of any pending funds as described in Section 16.

3b.1 By providing your mobile phone number on dallas-appliance.com — including the Book Online form, callback request form, account registration, or OTP verification — you expressly consent to receive recurring transactional text messages from Dallas Appliance, a messaging brand of Hype Appliance Repair LLC, related to your service request.

3b.2 Message types include: one-time verification codes (OTP), booking confirmations, appointment reminders, technician en-route and status updates, and repair completion notices. Messages identify the sender as Dallas Appliance. Message frequency varies. Message and data rates may apply.

3b.3 You may revoke SMS consent at any time by replying STOP. Reply HELP for help, or contact us at (847) 246-2536 / service@dallas-appliance.com. Consent is not a condition of purchase; you may book by calling us instead.

3b.4 SMS consent is collected specifically for the Dallas Appliance transactional messaging program operated by Hype Appliance Repair LLC and is not shared, sold, or transferred to third parties or affiliates for their marketing or promotional purposes. Full details are in our Privacy Policy (Section SMS / Text Messaging).

4.1 Booking Process. A booking request is created as a non-visible "draft lead" until the Client completes OTP verification, at which point it becomes an active lead visible to Technicians. Unverified draft leads are automatically purged and confer no rights whatsoever.

4.2 Service Types and Fees.

• Video Diagnosis — $30. A 15-minute video consultation. Credited toward an in-home visit only if the Client separately books and is charged the in-home visit fee; the video fee itself is never refundable under any circumstance, including if no Technician is available, if the call is cut short, or if the Client is dissatisfied with the diagnosis.
• In-Home Visit — $90. Waived only if, and strictly only if, the Client affirmatively proceeds with the specific repair recommended at that visit and pays for it in full through the Platform. In every other case — including a declined repair, a repair the Client deems "too expensive," a change of mind, or a Technician's determination that the appliance is not repairable — the $90 fee is fully earned by the Platform/Technician and is non-refundable.
• Callback — Free.

4.3 ALL FEES ARE FINAL AND NON-REFUNDABLE THE MOMENT THEY ARE CHARGED, EXCEPT ONLY FOR THE NARROW, EXCLUSIVE CANCELLATION-WINDOW CREDIT DESCRIBED IN SECTION 4.7. There are no refunds for buyer's remorse, dissatisfaction with price, dissatisfaction with outcome, scheduling inconvenience, weather, Client unavailability, or any other reason not expressly enumerated in Section 4.7. The Company's decision on any refund request, including any request framed as a "goodwill" exception, is made entirely at the Company's sole discretion and is final, non-appealable, and creates no precedent or entitlement for any future request.

4.4 Verification Code System. A one-time 6-digit code is issued upon booking activation and must be given to the Technician to confirm job completion. Only the most recently issued code is valid; all earlier codes are automatically void. The Client bears full and sole responsibility for safeguarding and correctly relaying this code. The Company is not responsible for, and will not refund or credit any amount in connection with, any dispute, delay, withheld payment, or Technician non-payment arising from the Client's failure, refusal, or delay in providing the correct code. The Company may, at its sole and unreviewable discretion, release funds to a Technician without a code where it believes a repair was performed, and such decision is final.

4.5 Repair Costs. Any estimate shown on the Platform is a non-binding, informational range only. The Technician alone determines the final price after on-site diagnosis, and the Company makes no representation as to its fairness, accuracy, or market competitiveness. The Client's sole remedy if dissatisfied with a quoted price is to decline the repair, in which case the applicable visit or diagnosis fee under Section 4.2 still applies in full and is non-refundable.

4.6 Client Obligations. The Client agrees, as a strict condition of using the Platform, to: provide accurate information about the appliance and problem; ensure an authorized adult (18+) is present at the appointment; provide safe, clear, and lawful access to the appliance, including securing pets and hazards; supply the correct verification code upon completion; refrain from soliciting or accepting any off-Platform arrangement with a Technician (Section 10); pay all fees exclusively through the Platform; and treat Technicians professionally, without harassment, discrimination, or threats. Breach of any of these obligations is grounds for immediate account suspension, forfeiture of any credits, and full liability for any resulting harm to the Company or Technician under Section 9.

4.7 Cancellation and Rescheduling — the ONLY circumstances in which any credit is available:

• More than 24 hours before the scheduled appointment: full credit of fees paid, issued as Platform credit or refund at the Company's discretion.
• Less than 24 hours before the scheduled appointment: 50% credit of the visit fee only; the video diagnosis fee is non-refundable in all cases.
• After a Technician has been assigned, dispatched, or begun travel: no refund or credit of any kind, under any circumstance, as the Technician has already committed time, fuel, and opportunity cost.
• No-show by the Client: no refund, and the Company may additionally charge a no-show fee equal to the full visit fee ($90) to the Client's payment method on file without further authorization required beyond these Terms.
• Clients who cancel or no-show 3 or more times within any rolling 30-day period forfeit all cancellation credit rights for future bookings and may be suspended or permanently blacklisted under Section 17, with no refund of any amount previously paid or forfeited.

4.8 The Company may modify, discontinue, or replace any service type, fee amount, or cancellation term described in this Section 4 at any time without prior notice, and the new terms apply immediately to any booking not yet completed.

5.1 Lead Purchase — All Sales Final. Technicians purchase leads at the Platform's then-current, unilaterally set prices:

• Overflow Video Lead: $15–$20
• Direct Visit Lead: $60
• Pre-Sold Lead: $80

The Company may change any lead price, tier, or category at any time without notice. Lead fees are final and non-refundable the instant a lead is purchased and contact information is revealed, except only for the narrow circumstances enumerated in Section 5.5, each of which requires documentation satisfactory to the Company in its sole discretion. A Technician's dissatisfaction with lead quality, Client behavior, or repair profitability is never grounds for a refund.

5.2 Commission. The Company deducts a commission from every completed repair, at rates and tiers the Company may change at any time in its sole discretion:

• Probationary: 15% | Silver (10+ jobs, 4.5★+): 13% | Gold (50+ jobs, 4.7★+): 12% | Platinum (200+ jobs, 4.8★+): 10%

Tier qualification, maintenance, and demotion are determined solely by the Company's internal metrics, which are not subject to appeal or disclosure.

5.3 One Active Job Rule. A Technician may hold multiple purchased leads up to their tier's limit, but may have only one job "In Progress" at a time; the lead feed locks until the Technician enters the Client's verification code to close the job. The Company bears no responsibility for lost opportunity, expired leads, or Client unavailability arising from this restriction.

5.4 Verification Code Requirement. No payout is released, and no job is considered complete, without entry of the Client's verification code, except where the Company, at its sole and unreviewable discretion, elects to release funds based on its own investigation. The Company owes no duty to investigate promptly, and delay in investigation creates no liability for the Company.

5.5 Narrow Refund Circumstances for Technicians (documentation required, Company decision final): Client unreachable after 3+ documented attempts; Client cancelled before scheduled time; invalid address/phone; appliance already repaired on arrival; Technician self-cancels within 30 minutes of purchase. No refund applies in any other circumstance, including Technician error, Technician no-show, Technician's own scheduling conflicts, or Technician's inability to complete the repair for any reason within the Technician's control or otherwise.

5.6 Support Tickets. The Company may investigate a reported issue at its sole discretion, on its own timeline, and its determination — including a determination to withhold, release, or claw back funds — is final and not subject to appeal.

5.7 Technician Obligations. Technicians must maintain all required licenses, certifications, and insurance at all times at their own expense; arrive within the agreed window or notify the Client and Platform of delay; perform work in a professional and workmanlike manner in compliance with all applicable codes and laws; use OEM parts unless otherwise agreed; upload before/after photos with GPS metadata; provide accurate, non-bait-and-switch pricing; not solicit Clients off-Platform (Section 10); maintain a minimum 4.0-star rating; and respond to leads and Client communications promptly. Breach of any obligation is grounds for immediate suspension, forfeiture of pending payouts, and full indemnification liability to the Company under Section 9, regardless of whether the breach caused actual harm.

5.8 The Company may withhold, delay, offset, or claw back any Technician payout to cover disputed charges, chargebacks, liquidated damages under Section 10, indemnification obligations under Section 9, or any amount the Company reasonably believes is owed to it, without prior notice.

6.1 Basic ($9/mo), Premium ($15/mo), Family ($25/mo, up to 3 addresses), and Landlord ($49/mo, up to 10 properties) plans are billed monthly via Stripe and auto-renew until cancelled through the dashboard.

6.2 Cancellation takes effect only at the end of the then-current billing period. No partial-month, prorated, or "unused benefit" refunds are ever provided, regardless of when in the billing cycle cancellation is requested or whether the Client used any benefit. The Company may change subscription pricing, tiers, or included benefits at any time; continued subscription payment after such a change constitutes acceptance of the new terms.

6.3 Subscription benefits (priority booking, discounts, extended warranty, diagnostic checks) apply only to services booked and paid for through the Platform and are forfeited immediately and without compensation upon any account suspension or termination under Section 16.

7.1 The Platform facilitates a 90-day parts-and-labor warranty that is the sole obligation of the performing Technician. The Company is never a warrantor, guarantor, or co-obligor of this or any warranty, and its role is limited, at its sole discretion, to attempting to connect the Client with the original or a replacement Technician for warranty service.

7.2 THE COMPANY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. The Platform, and all information, estimates, ratings, and content on it, are provided strictly "as is" and "as available," with all faults, and without any guarantee of accuracy, uninterrupted availability, security, or fitness for any purpose.

8.1 No Liability for Any Repair-Related Harm. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AFFILIATES SHALL HAVE NO LIABILITY WHATSOEVER, UNDER ANY THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE), FOR: damage to appliances, real property, or personal property; personal injury or death; loss of food or perishables; water, fire, gas, mold, electrical, or structural damage; incomplete, delayed, incorrect, or substandard repairs; theft or loss of property during a service visit; a Technician's misconduct, negligence, dishonesty, or criminal act; any Technician's failure to appear, complete work, or honor a warranty; or any dispute, miscommunication, or financial loss between Client and Technician of any kind.

8.2 Absolute Liability Cap. IN NO EVENT SHALL THE COMPANY'S AGGREGATE LIABILITY TO ANY USER, FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS, EXCEED THE LESSER OF (A) THE TOTAL PLATFORM FEES (EXCLUDING AMOUNTS PAID TO TECHNICIANS) PAID BY THAT USER IN THE 3 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100 USD. This cap applies in the aggregate across all claims and all Users combined arising from the same or related events, and does not reset or renew.

8.3 No Consequential, Indirect, or Punitive Damages, Ever. UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

8.4 These limitations apply regardless of the number of claims, are cumulative and not per-incident, and are an essential basis of the bargain between you and the Company; the Company would not offer the Platform at its current fee structure without them.

8.5 Some jurisdictions do not allow certain limitations of liability; in such jurisdictions, the Company's liability shall be limited to the minimum extent permitted by law.

You agree, at your sole expense, to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, agents, successors, and affiliates from and against any and all claims, demands, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys' fees and costs of investigation) arising out of or related in any way to: your use or misuse of the Platform; your breach of these Terms or any policy; any repair, diagnosis, or service you perform or receive; property damage, personal injury, illness, or death connected in any way to a repair booked through the Platform; your violation of any law, regulation, license requirement, or third-party right; any off-Platform arrangement or direct payment between Client and Technician; any inaccurate, misleading, or fraudulent information or content you provide; and any dispute between you and another User. This indemnification obligation is uncapped, survives termination of your account and these Terms indefinitely, and applies regardless of whether the Company was negligent or at fault. The Company may assume exclusive control of the defense of any indemnified claim at its own expense, and you agree to cooperate fully.

10.1 Users may not arrange future repairs off-Platform after being connected through it; exchange contact information to avoid Platform fees; pay or accept payment by cash, check, Venmo, Zelle, or any method other than the Platform's Stripe integration; or otherwise use the Platform to find a counterparty and then remove the Platform from the relationship.

10.2 Enforcement. Violation results in immediate, uncompensated suspension or termination; for Technicians, forfeiture of all pending lead fees and earnings plus liquidated damages of $500 per violation; for Clients, forfeiture of all warranty coverage, credits, and Platform protections; permanent blacklisting; and potential legal action to recover losses, attorneys' fees, and costs. The parties agree that $500 per violation is a reasonable, good-faith pre-estimate of the Company's harm from circumvention (lost commission, lead fees, and platform integrity) and is not a penalty. The Company may pursue actual damages in excess of $500 where provable.

11.1 Users must first attempt resolution through the Platform's support system before pursuing any other remedy. The Company will attempt, but is not obligated, to respond within 48 hours.

11.2 The Company is a facilitator only and owes no duty to mediate, arbitrate, investigate, or resolve any dispute between Users. Any assistance the Company provides — including issuing credits from escrow — is a courtesy extended entirely at the Company's discretion and creates no ongoing obligation or precedent. All Company decisions on refunds, credits, account actions, or dispute facilitation are final, binding, and not subject to appeal or reconsideration.

11.3 Any dispute over the quality, cost, or outcome of a repair is solely between Client and Technician. The Client's or Technician's exclusive remedies are: (a) requesting warranty service per Section 7; (b) filing a support ticket; or (c) pursuing independent legal action directly against the other User, at that User's sole cost, without any contribution, defense, or assistance from the Company.

12.1 Except for claims properly brought in small claims court, any dispute of any kind arising out of or relating to these Terms or the Platform shall be resolved exclusively by binding, individual arbitration administered by the American Arbitration Association (AAA) in Dallas County, Texas.

12.2 Class Action and Jury Trial Waiver. YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION OR ARBITRATION. Claims may be brought only in an individual capacity.

12.3 Governing law is the State of Texas, without regard to conflict-of-laws principles; venue for any permitted court proceeding is Dallas County, Texas.

12.4 You may opt out of arbitration only by written notice, containing your name, address, phone, email, and an explicit opt-out statement, mailed to Frisco, TX 75036, within 30 days of account creation. Failure to opt out within this window is a permanent, irrevocable waiver of the right to do so later.

All payments are processed by Stripe, Inc., subject to Stripe's own terms, over which the Company has no control. Client charges, Technician payouts via Stripe Connect, and escrow of repair payments (released upon verification code entry or Company discretion under Section 5.6) are handled entirely by Stripe. The Company bears no responsibility whatsoever for Stripe's errors, delays, account freezes, or payout failures, and all such disputes must be pursued directly against Stripe.

All Platform content — text, graphics, logos, software, design, and the "Dallas Appliance Repair" marks — is owned exclusively by the Company or its licensors and protected under U.S. and international law. No copying, reproduction, or derivative use is permitted without prior written Company consent.

You retain ownership of content you submit (reviews, photos, notes, ticket descriptions) but grant the Company a perpetual, irrevocable, transferable, sublicensable, royalty-free, worldwide license to use, reproduce, modify, display, and distribute it for any purpose related to Platform operations, marketing, or SEO, without further compensation to you. You represent your content is accurate and lawful. The Company may remove, edit, or refuse to publish any content at its sole discretion and without notice.

16.1 The Company may suspend or terminate any account at any time, with or without cause, with or without notice, including for any Terms violation, suspected fraud, anti-circumvention violations, abusive conduct, excessive cancellations, sub-4.0-star ratings, lapsed licensing/insurance, or any safety concern.

16.2 Upon termination for any reason, all pending Technician earnings and Client credits are immediately and permanently forfeited, without exception and without any further obligation on the Company's part. The Company is under no obligation to provide a reason for any suspension or termination decision, and such decisions are final.

Clients accumulating 3+ no-shows/late cancellations in 30 days, 2+ disputes of "repair not performed" despite photo evidence, 3+ refusals to provide verification codes, complaints from 2+ Technicians, or suspected fraud are blocked by phone, email, and IP address, permanently, and the Company may share this status with other platforms at its discretion.

The Company is not liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disaster, pandemic, war, government action, internet or telecom failure, or third-party vendor outage (including Stripe, Twilio, or hosting providers).

19.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND.

19.2 The Company does not guarantee Technician availability, successful or permanent repair outcomes, fraud-proof verification, error-free or secure operation, or the accuracy/authenticity of any review or rating.

19.3 The Platform integrates third-party services (Stripe, Twilio, Google, SendGrid, Checkr, CallRail) governed by their own terms; the Company bears no responsibility for their failures, errors, or breaches.

• Entire Agreement: These Terms and the Privacy Policy are the entire agreement between you and the Company, superseding all prior discussions.
• Severability: If any provision is unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed, with the remainder unaffected.
• No Waiver: Failure to enforce any provision is not a waiver of the Company's right to enforce it later.
• Assignment: You may not assign these Terms; the Company may assign them freely and without your consent, including in connection with a merger, acquisition, or asset sale.
• Survival: Sections on liability, indemnification, arbitration, IP, no-refund policy, and general provisions survive any termination indefinitely.
• Notices: service@dallas-appliance.com or Frisco, TX 75036.