Customer Service Dispatcher — Bilingual (English/Spanish)
Be the voice of Hype Appliance Repair & Cleaning. Answer inbound calls from customers with broken appliances, schedule same-day appointments, dispatch technicians across 25 DFW cities, and coordinate the daily workflow of our field technicians. This is a fast-paced role for someone who loves solving problems, building rapport on the phone, and keeping operations running smoothly.
About this role
Be the voice of Hype Appliance Repair & Cleaning. Answer inbound calls from customers with broken appliances, schedule same-day appointments, dispatch technicians across 25 DFW cities, and coordinate the daily workflow of our field technicians. This is a fast-paced role for someone who loves solving problems, building rapport on the phone, and keeping operations running smoothly.
What you'll do
- Answer 60–90 inbound calls per day from DFW customers needing appliance repair
- Schedule same-day and next-day appointments using dispatch software
- Dispatch technicians daily — match the right tech to the right job based on skills, location, and traffic
- Handle customer escalations with empathy and clear communication
- Process payments, invoices, and warranty claims
- Coordinate with the parts team for next-day restocks
- Maintain accurate records of every call and appointment
- Bilingual customer support — about 40% of our calls are in Spanish
What we're looking for
- 2+ years of customer service or dispatch experience (home services, HVAC, plumbing, or appliance repair preferred)
- Fluent bilingual English/Spanish — verbal and written
- High school diploma or equivalent
- Comfortable with computers — typing 40+ WPM, multi-tab workflow
- Ability to work on-site at our Frisco office
- Calm under pressure — appliance emergencies are stressful for customers
- Pass background check
Nice to have
- Prior experience with ServiceTitan, Housecall Pro, or similar FSM software
- Knowledge of DFW geography (cities, highways, traffic patterns)
- Prior experience in trades or construction dispatch
- Some college or trade school
Benefits
- $42,000–$58,000 annual salary based on experience
- Performance bonus: $1,500–$4,000 per year based on customer satisfaction scores
- Health, dental, vision — 100% employee, 50% dependents
- 401(k) with 4% match
- PTO: 10 days Year 1, 15 days Year 3, 20 days Year 5+
- On-site perks: free parking, weekly team lunches, coffee bar
- Profit-sharing after 1 year
- Career path: Dispatcher → Senior Dispatcher → Operations Coordinator → Operations Manager
Hiring process
- 1Phone screen with our Operations Manager — 30 minutes.
- 2In-person interview + technical assessment — 90 minutes.
- 3Ride-along with a senior technician for half a day — paid at $25/hr.
- 4Background check and drug screen — 3–5 business days.
- 5Offer letter and start date — typically within 7–10 business days of applying.